For the fourth consecutive year, the Harrisburg Medical Center (HMC) was awarded the Hospital Provider of Choice in recognition for it becoming a “market leader for employee retention” as well as its track record on patient satisfaction and patient experience.
This is great news for us all – the people of Harrisburg are ultimately the major beneficiaries of such news. HMC also received 11 service breakthrough awards for “overall achievement and significant improvement” vis-à-vis its patient survey scores. Further, it was awarded for both individual and organizational performance along with being named the “hospital of choice” by patients. And, as Jeff Smith, HMC’s Service Excellence Program Director (who also received an honor) pointed out, despite the fact that the city had been through challenging times – such as the flood – “we continue to thrive.”